SOL7727: A service check date that is earlier than the license check date now requires you to relicense the system before upgrading
Updated: 6/16/09 11:08 AM
License Check Date
The license check date is a static date built into the software for BIG-IP products versions 9.2 and later.
The following table contains the license check date for BIG-IP versions 9.2 and later, and Enterprise Manager versions 1.2 and later:
| Product | Version | License Check Date |
| Enterprise Manager | 1.2.0 | 2005-08-24 |
| Enterprise Manager | 1.2.1 | 2006-10-02 |
| Enterprise Manager | 1.2.1 | 2006-08-18 |
| Enterprise Manager | 1.2.2 | 2006-08-18 |
| Enterprise Manager | 1.4 | 2006-08-18 |
| Enterprise Manager | 1.4.1 | 2007-08-18 |
| Enterprise Manager | 1.6.0 | 2007-08-18 |
| Enterprise Manager | 1.7.0 | 2006-10-02 |
| BIG-IP | 9.2 - 9.2.5 | 2005-08-24 |
| BIG-IP | 9.3.0 | 2007-03-23 |
| BIG-IP | 9.3.1 | 2007-10-09 |
| BIG-IP | 9.4 - 9.4.1 | 2006-10-02 |
| BIG-IP | 9.4.2 - 9.4.3 | 2007-09-18 |
| BIG-IP | 9.4.4 | 2007-12-07 |
| BIG-IP | 9.4.5 | 2008-05-01 |
| BIG-IP | 9.4.6 - 9.4.7 | 2008-09-15 |
| BIG-IP | 9.6.0 - 9.6.1 | 2007-12-05 |
| BIG-IP | 10.0.0 | 2009-01-02 |
| BIG-IP | 10.0.1 | 2009-04-24 |
Note: For information about an early build of Enterprise Manager version 1.2.1 that contained an incorrect license check date, refer to SOL7613: Enterprise Manager systems licensed prior to October 2, 2006 require relicensing after an upgrade to version 1.2.1.
Service Check Date
The service check date is located in the BIG-IP license and is the same as the date the license was last activated or the date the service contract for the device expires, whichever is earlier. For example, if you have an active service contract that ends on December 31, and you license a device on June 30, the service check date is set to June 30.
Note: The service check date in the BIG-IP license is updated each time the license is reactivated.
Enforcement during an upgrade
When you upgrade a system, the install script will verify the service check date with the license check date of the version being installed. If the service check date is missing or it is earlier than the license check date, the upgrade will not continue, and an error message similar to the following example is displayed:
An active service contract is required for the software you are attempting
to install. The license found for
does not contain a valid service check date for this software release.
If you have a current service contract, please re-activate your product
license and resume installation. If you do not have an active service
contract, please contact F5 Sales. Cannot proceed with changes to this
product image.
Enforcement during system startup
The license check date enforcement also applies during system startup. The system compares the license check date to the service check date in the license file. If the service check date is earlier than the license check date, the system will initialize but the configuration will not be loaded. To allow the configuration to load, you must update the service check date in the license file by re-activating the system's license.
Important: For devices managed with Enterprise Manager version 1.4 and later, the Enterprise Manager will verify the license check date and the service check date before upgrading a managed system. If required, the Enterprise Manager will attempt to re-activate the system's license before performing the upgrade. For more information, refer to SOL7702: Upgrades using Enterprise Manager will verify service check date and attempt to reactivate system license if required.
Workaround
You can prevent upgrade issues by relicensing your system before performing the upgrade, or recovering a system that fails to initialize by relicensing your system after performing the upgrade. To do so, complete the following two procedures:
- Verifying the service check date in your license
- Reactivating the system's license
Verifying the service check date of your license
To verify the service check date in your system's license, perform the following procedure:
- Log in to the command line.
- Change directories to the /config directory, by typing the following command:
cd /config - Parse the bigip.license file for the Service check date, by typing the following command:
grep "Service check date" bigip.license - Referencing the table previously mentioned in this Solution, verify the Service check date listed is after the license check date listed for the version you are upgrading.
If the value in the Licensed Date field is earlier than the license check date, you must reactivate the system's license before upgrading.
Reactivating the system license
To reactivate a system's license, perform the following procedure:
- Log in to the Configuration utility.
- Click System.
- Click License.
- Click Reactivate.
- Select either the Automatic or Manual as the activation method.
Note: If your system does not have internet access to the F5 Networks license server, you must select Manual.
- Click Next and follow the on-screen instructions.
Note: Be sure to log in as the admin user to re-license the system. For more information, refer to SOL9965: The admin user account must be used to license the system.
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