*Helping F5 Support troubleshoot technical issues*
Refer to the following solution for information about the files you can provide to F5 Support in order to help F5 support troubleshoot technical issues.
SOL2633: Instructions for submitting a support case to F5 Networks https://support.f5.com/kb/en-us/solutions/public/2000/600/sol2633.html
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*Added and updated documents from 7/19 through 7/25*
BIG-IP - New
SOL10339: Auditing a BIG-IP system for time changes https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10339.html
SOL10328: Forcing a file system check on the next system reboot https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10328.html
SOL10316: The pv_ntlm_auth cookie does not include a domain attribute https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10316.html
SOL10315: The BIG-IP WebAccelerator reports incorrect non-cacheable response code https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10315.html
SOL10311: The performance graphs no longer display data after 497 day Linux uptime wraparound https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10311.html
SOL10306: BIG-IP ASM Violation: Illegal Query String or POST Data https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10306.html
SOL10305: The switchboot utility returns an error on VIPRION version 10.x systems https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10305.html
SOL10303: Converting PKCS certificates for use in WebAccelerator https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10303.html
SOL10302: Configuring the BIG-IP WebAccelerator to recognize RealMedia files https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10302.html
SOL10300: Attack signature event thresholds do not function https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10300.html
SOL10289: Reinstalling BIG-IP LTM version 9.6.1 software on the VIPRION platform https://support.f5.com/kb/en-us/solutions/public/10000/200/sol10289.html
SOL10285: The NTLMconnpool cookie does not include a domain attribute https://support.f5.com/kb/en-us/solutions/public/10000/200/sol10285.html
SOL10239: Unsolicited management traffic may not use the intended management address or management routes https://support.f5.com/kb/en-us/solutions/public/10000/200/sol10239.html
BIG-IP - Updated
SOL10167: Overview of the ClientSSL profile https://support.f5.com/kb/en-us/solutions/public/10000/100/sol10167.html
SOL10156: Licensing BIG-IP GTM on one member of a redundant pair https://support.f5.com/kb/en-us/solutions/public/10000/100/sol10156.html
SOL10061: The HTTP/1.0 Requests HTTP profile option is not honored when serving a cached response https://support.f5.com/kb/en-us/solutions/public/10000/000/sol10061.html
SOL10035: Issuing a sys-reset when remote authentication is configured will prevent logging into the system after a reboot https://support.f5.com/kb/en-us/solutions/public/10000/000/sol10035.html
SOL9953: The BIG-IP ASM does not validate XML schema files uploaded to the XML profile https://support.f5.com/kb/en-us/solutions/public/9000/900/sol9953.html
SOL9856: The BIG-IP system does not support time synchronization using SNTP https://support.f5.com/kb/en-us/solutions/public/9000/800/sol9856.html
SOL9842: The BIG-IP system does not properly fragment egress packets when using a FastL4 profile https://support.f5.com/kb/en-us/solutions/public/9000/800/sol9842.html
SOL9755: The Policy Builder does not support some language encodings https://support.f5.com/kb/en-us/solutions/public/9000/700/sol9755.html
SOL9597: Large packet filter names may cause undesired behavior https://support.f5.com/kb/en-us/solutions/public/9000/500/sol9597.html
SOL9502: BIG-IP hotfix matrix
https://support.f5.com/kb/en-us/solutions/public/9000/500/sol9502.html
SOL9477: Requests with an HTTP header size smaller than the maximum allowed in the http-acceleration profile may still fail https://support.f5.com/kb/en-us/solutions/public/9000/400/sol9477.html
SOL9476: The F5 Networks hardware / software compatibility matrix https://support.f5.com/kb/en-us/solutions/public/9000/400/sol9476.html
SOL9384: The sys-reset utility does not correctly process filenames with spaces https://support.f5.com/kb/en-us/solutions/public/9000/300/sol9384.html
SOL9279: BIG-IP automatically translates addresses between IPv4 and IPv6 when necessary https://support.f5.com/kb/en-us/solutions/public/9000/200/sol9279.html
SOL9123: Recommended practices for deploying F5 Networks devices remotely https://support.f5.com/kb/en-us/solutions/public/9000/100/sol9123.html
SOL9118: Overview of the sys-icheck utility https://support.f5.com/kb/en-us/solutions/public/9000/100/sol9118.html
SOL9076: Network failover traffic fails after the TM.PreserveClientPort BigDB key is set to disable https://support.f5.com/kb/en-us/solutions/public/9000/000/sol9076.html
SOL9057: Overview of the BIG-IP LTM network failover protocol https://support.f5.com/kb/en-us/solutions/public/9000/000/sol9057.html
SOL8849: Configuring a virtual server to use the same IP address as a self IP https://support.f5.com/kb/en-us/solutions/public/8000/800/sol8849.html
SOL8835: The BIG-IP redundant pair SCCP firmware requirements https://support.f5.com/kb/en-us/solutions/public/8000/800/sol8835.html
SOL8834: Determining whether the Request Logs, Forensics, or Traffic Learning entries have been cleared https://support.f5.com/kb/en-us/solutions/public/8000/800/sol8834.html
SOL8826: The BIG-IP GTM does not immediately mark down dependent virtual servers https://support.f5.com/kb/en-us/solutions/public/8000/800/sol8826.html
SOL8805: The BIG-IP LTM supports SOAP version 1.1 EAV monitors https://support.f5.com/kb/en-us/solutions/public/8000/800/sol8805.html
SOL8665: BIG-IP redundant pair hardware and software parity requirements https://support.f5.com/kb/en-us/solutions/public/8000/600/sol8665.html
SOL8442: Configuring the BIG-IP system to use an NTP server from the command line https://support.f5.com/kb/en-us/solutions/public/8000/400/sol8442.html
SOL8304: Requests will not update sensitive parameters with metacharacters https://support.f5.com/kb/en-us/solutions/public/8000/300/sol8304.html
SOL8266: BIG-IP ASM Violation: Illegal pattern found in XML data https://support.f5.com/kb/en-us/solutions/public/8000/200/sol8266.html
SOL8217: Updating the BIG-IP ASM attack signatures https://support.f5.com/kb/en-us/solutions/public/8000/200/sol8217.html
SOL7964: Persistence may fail for subsequent requests on Keep-Alive connections https://support.f5.com/kb/en-us/solutions/public/7000/900/sol7964.html
SOL7741: Associating virtual servers with links https://support.f5.com/kb/en-us/solutions/public/7000/700/sol7741.html
SOL7718: The BIG-IP prohibits configuring the failover IP address on the same network as the management port https://support.f5.com/kb/en-us/solutions/public/7000/700/sol7718.html
SOL7679: Setting the chunking method to rechunk in the HTTP profile causes the BIG-IP LTM to ignore the minimum content-length for compression https://support.f5.com/kb/en-us/solutions/public/7000/600/sol7679.html
SOL7550: Resetting the BIG-IP system configuration to the factory default settings using the sys-reset command https://support.f5.com/kb/en-us/solutions/public/7000/500/sol7550.html
SOL7115: Managing log files on the BIG-IP system https://support.f5.com/kb/en-us/solutions/public/7000/100/sol7115.html
SOL7036: The Linux uptime counter wraps after 497 days https://support.f5.com/kb/en-us/solutions/public/7000/000/sol7036.html
SOL5396: Overview of the client SSL profile timeout settings https://support.f5.com/kb/en-us/solutions/public/5000/300/sol5396.html
SOL4812: Interactive traffic, such as Telnet and SSH, may be slower when passed through BIG-IP https://support.f5.com/kb/en-us/solutions/public/4000/800/sol4812.html
SOL4039: Overview of iQuery communication between BIG-IP / 3-DNS version 4.x and BIG-IP LTM / GTM https://support.f5.com/kb/en-us/solutions/public/4000/000/sol4039.html
SOL3830: Disabling remote LDAP authentication and enable local authentication https://support.f5.com/kb/en-us/solutions/public/3000/800/sol3830.html
SOL3800: Support for Stream Control Transmission Protocol (SCTP) https://support.f5.com/kb/en-us/solutions/public/3000/800/sol3800.html
SOL3669: Overview of management interface routing https://support.f5.com/kb/en-us/solutions/public/3000/600/sol3669.html
SOL3621: Reinstalling BIG-IP LTM, GTM, Link Controller, ASM, PSM, or WebAccelerator https://support.f5.com/kb/en-us/solutions/public/3000/600/sol3621.html
SOL3525: Configuring the BIG-IP system to boot from a network boot server https://support.f5.com/kb/en-us/solutions/public/3000/500/sol3525.html
SOL3122: Configuring BIG-IP to use an NTP server https://support.f5.com/kb/en-us/solutions/public/3000/100/sol3122.html
SOL2788: Specifications of the Fiber Gigabit Ethernet ports included on the BIG-IP 2400 and 5100 platforms https://support.f5.com/kb/en-us/solutions/public/2000/700/sol2788.html
SOL1771: Compatibility of lasthop features with IPv6 addressing https://support.f5.com/kb/en-us/solutions/public/1000/700/sol1771.html
SOL1669: LED indicators on the BIG-IP 520 (D35) and BIG-IP 540 (D35) platforms https://support.f5.com/kb/en-us/solutions/public/1000/600/sol1669.html
SOL148: Converting the current time into the number of seconds since the beginning of the UNIX epoch https://support.f5.com/kb/en-us/solutions/public/0000/100/sol148.html
FirePass - New
SOL10342: Status of cumulative hotfix HF-603-4 https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10342.html
SOL10341: After installing cumulative hotfix HF-603-4, Active Directory authentication and group mapping may fail when nested groups are enabled https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10341.html
SOL10324: User accounts are incorrectly deactivated or deleted when synchronizing the local user database with Active Directory https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10324.html
SOL10317: Change in Behavior: The TunnelServer.exe process continues to run after a Static Application Tunnel closes https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10317.html
SOL10314: After installing cumulative hotfix HF-603-4, Active Directory authentication and group mapping may fail when the memberOf attribute contains multiple values https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10314.html
SOL10310: After installing cumulative hotfix HF-603-3, users must re-install the OPSWAT client components every time they connect https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10310.html
FirePass - Updated
SOL10279: Support for Safari 4.0
https://support.f5.com/kb/en-us/solutions/public/10000/200/sol10279.html
SOL10150: Web browser proxy settings
https://support.f5.com/kb/en-us/solutions/public/10000/100/sol10150.html
SOL9790: Change in Behavior: FirePass now warns users when their Active Directory password is set to expire https://support.f5.com/kb/en-us/solutions/public/9000/700/sol9790.html
SOL3622: Writing JavaScript applications for web sites that are accessed through Portal Access https://support.f5.com/kb/en-us/solutions/public/3000/600/sol3622.html
SOL3551: Web Engine Trace yields no data https://support.f5.com/kb/en-us/solutions/public/3000/500/sol3551.html
ARX - New
SOL10330: CIFS virtual services may fail to start and remain in Starting state after upgrade https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10330.html
SOL10323: The ARX system may experience poor NFS metadata performance https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10323.html
SOL10298: The NVRAM battery status may be inaccurately reported on the ARX 4000 platform https://support.f5.com/kb/en-us/solutions/public/10000/200/sol10298.html
SOL10297: ERROR: UNTAR_REL_ERROR message when attempting to upgrade an ARX system https://support.f5.com/kb/en-us/solutions/public/10000/200/sol10297.html
ARX - Updated
SOL10208: Change in Behavior: Display format change for the number of files used https://support.f5.com/kb/en-us/solutions/public/10000/200/sol10208.html
SOL9651: RAID controller cable may be loose after ARX 6000 System Control Module (SCM) replacement https://support.f5.com/kb/en-us/solutions/public/9000/600/sol9651.html
Data Manager - New
SOL10320: Discovering a Solaris file server fails with a HostNameResolverConverter error https://support.f5.com/kb/en-us/solutions/public/10000/300/sol10320.html
____________________________________________________________________
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